Frequently Asked Questions
These are some of the most commonly asked questions we receive from business, home owners and tenants looking to find a superior cleaning provider.
Q: Okay, I like the look of Attention-to-Detail Cleaning but what can I really expect with regular cleaning?
A: In most cases, you’ll be offered a complimentary courtesy visit by the detailer selected to look after your cleaning. This gives you opportunity to become acquainted and, more importantly, to explain your priorities, where you keep cleaning equipment and chemicals and where to find the likes of power points. This is where you set the ground rules and open the way for easy communication along the way.
Q: We’re a busy family and sometimes there are some beds to be changed. Is this okay?
A: A2D has comprehensive guidelines for our people to follow but we will be flexible in meeting your special needs. Routinely, you should expect thorough work from a detailer who is reliable and punctual and who will attend to such detailing as microwave interiors, TV and computer screens, interior windows and sliding glass doors. If there’s some dishwashing or clothes to be hung on the line – no problem! All we ask is adequate time to do the job well and changing linen, no problem!
Q: Who supplies the cleaning products and how do I pay?
A: Our pricing is based on “pay-as-you-go” to your detailer directly and assumes that we use your products. Most clients have preferred products but your detailer may recommend a specific brand if it will do the job better
Q: We have a security system. Is this a problem?
A: No. But you should take advantage of the courtesy meeting to ensure its operation is fully explained. A2D is not responsible for accidental call-out charges. And, please entrust your detailer with a key – don’t take the risk of ‘planting’ one under the mat!
Q: What about my privacy?
A: We undertake not to divulge your personal information to anyone other than the detailer selected to look after you.